Privacy Policy

1. Introduction

Rak Developments ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website rakdevelopments.co.uk or use our services.

We are based in Northampton, United Kingdom, and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number when you fill out our contact or enquiry forms
• Website Information: Your website URL and platform details when requesting our Fix My Website service
• Communication Data: Any messages or information you send to us

We automatically collect certain information when you visit our website:

• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website
• IP address (anonymised)

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Deliver our web design and development services
• Send you quotes, invoices, and service-related communications
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contractual necessity: To provide services you've requested
• Legitimate interests: To improve our services and respond to enquiries
• Consent: Where you've opted in to marketing communications
• Legal obligation: To comply with applicable laws

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Third parties who help us operate our business (e.g., hosting providers, email services)
• Legal Requirements: When required by law or to protect our rights

Our form submissions are processed by Web3Forms, which acts as a data processor on our behalf.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain client data for 6 years after our last interaction.

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise any of these rights, please contact us at sales@rakdevelopments.uk

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. Any analytics we use are privacy-focused and do not track individual users.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk